Doorknocking script

You don’t need to follow this to the letter – it’s meant to be a helpful guide in case you need some guidance on what to say. 

Stand well back from the door once you’ve knocked – remember 2 metres or more. If you’re wearing a mask, remove it if someone comes to the door!

  1. Introduce yourself:

“Hi, I’m [NAME], I live on [ROAD NAME] and I’m part of our local community group that we set up to help neighbours get through the lockdown.”

  1. Have a chat about how they’re getting on:

“We’re just checking in with people on our local streets to make sure everyone’s okay, and to let you know that we’re here to help if you need us. How are you getting on?”

  1. Follow up with info on the group:

“We’re a small group of locals, helping neighbours get their shopping in, pick up prescriptions and medicine, and take care of anything else we can.”

“We can’t do care or social work, but we’re connecting people to the food bank and other help.”

“We’ve got a central phone line and email address on this flyer we’re giving out so people can get in touch when they need us.”

  1. If they need help or advice then and there:

“I’ve got a pen and paper handy – you’re welcome to tell me what you might need help with, and if it’s something we can help with I can link you up with someone in our network to help out.”

  1. If they might need support in the future, or think they might:

“We’re being careful with safety, so I can put the flyer through your door once you’ve closed it, and if you give the number on the flyer a call then one of us will pick up and help you out.”

  1. If they don’t need anything:

“I’ve got a flyer with our details on it here and I can pop it through your letterbox once you close the door, is that ok?”

Door Knocking Guidelines

  • The aim of this activity is to link up people in your community, so we recommend door knocking on your own street or a couple of streets away from your street. Don’t feel you have to door knock a street that is far from your house. 
  • It is important to prioritise your own safety when going out door knocking.  We recommend taking your phone and letting someone know where you will be going and when you expect to return. Alternatively go door knocking with a member of your household.
  • Arrange with another volunteer in your area to be a ‘buddy’. You could door knock the same street, each take one side of the street and door knock at the same time, so that if you encounter any issues there’s someone there to help (remember to maintain physical distancing). 
  • Bring a pen and paper to note down any requests or details. 
  • If you feel uncomfortable at any point, stop and get yourself out of that situation. Remember, if a certain situation makes you feel uncomfortable it is completely okay to just walk away and stop. We will put some more detailed advice on what to do if an individual doesn’t respond well to you knocking on their door below. 
  • In the event that an individual says they want help, take down their details and their request (if they are happy to share them with you). After finishing speaking with this person, communicate this information to your area coordinator – do not share any of this individual’s private details on your group whatsapp. 
  • If you take an individual’s personal details, make sure to ask them whether they are happy with you passing these details on to one of the group’s coordinators and explain that the details won’t be shared unnecessarily and will only be used for the purpose of carrying out their request. 

Doing Door Knocking:

  • Knock clearly and loudly on the door and walk back to an appropriate distance (2m or more). Ensure that you will be safe, e.g. You won’t be in the path of oncoming cars. 
  • Give the person time to come to the door, allow more time than you usually would. Try knocking again, but don’t knock more than twice. 
  • If the individual says they need help e.g. Grocery shopping, take down their details and what they need help with and report this back to your area coordinator. 
  • If the individual says no to the flyer, you can offer to read the telephone number on the flyer aloud to them, in case they might want it but might not want the flyer itself or might want it in the future. 

Tricky’ Scenarios:

  • If the individual who answers the door seems confused or upset that you are there, try to clearly and loudly explain who you are and why you are there. If after some attempts at explaining the support we offer and offering to post the flyer they still seem unhappy that you are there and don’t want any help then thank them for their time and leave. CAVEAT: if you feel unsafe when someone opens the door it is okay to leave immediately- your safety is the priority. Trust your instincts.
  •  Prior to door knocking we will provide you with the local councillor’s details and you can share these with the individual if they have any questions or issues that seem more community based (e.g. they want to know when the pothole on the road will be fixed or the bin days).
  • If an individual has any questions that you cannot answer, that’s okay! You can write their question down and offer to take their details and have one of our group contact them with an answer or a solution. It is okay to not know the answer to every question on the spot!

Good news roundup – 24 April

Another busy few weeks for our growing community, with over 2000 people now connected on our Facebook page. There have been some really inspiring and supportive things organised by our neighbours over the last two weeks, so here’s a quick round up!

Our mutual aid group has now helped over 100 people get help with shopping, prescriptions, advice and support from other groups. One neighbour, who was helped with some shopping and a prescription collection, said that we were the first people she’d spoken to in a month, and how relieved and happy she was to find her community organising to help each other.

The team behind the Roath Community newsletter has been hard at work again, and the second edition is being delivered in Roath! Look out for it coming through your doors, or you can find it at Wellfield Fruit and Veg Stall and selected local businesses.

A lockdown library has popped up in a disused phonebox on the corner of Canada Road and Whitchurch Road! When you’re next out on your exercise why not swing by to pick up or share a book, puzzle, seedling – whatever you like!

There was more music and celebration to thank the keyworkers on Thursday at 8pm. Raj Singh was joined by his dad on the dhol on Shirley Road; there were reports of dhol drumming on Connaught road; and a resident on Cressy Road serenaded the neighbours on her cello. Loving all this carnival creativity!

Student society Pharmabees have started a great initiative to distribute a wildflower seed mix of native plants to help the pollinator population. Seed packets and growing instructions will be available as of the 22nd of April from Crwys Road Co-op. If you’re popping down for your essential shop then ask for a mix at the till! If you’re self-isolating then one of our group can grab you one – just drop us a message on the Facebook group.