Prescription Collection and Delivery: Best Practice

These are guidelines for best practice when collecting and delivering prescription medication to someone who is self-isolating.

Note: To avoid compromising the safety of the recipient, only volunteers with advanced DBS checks will be asked by coordinators to collect and drop off the prescription.

Before you collect the prescription, the following steps should be taken.

Get in contact with the recipient, confirm who you are and how you are able to help. 

  • Ask the recipient to contact the pharmacy to find out whether they are offering deliveries – this is always the safest and most reliable way for people to receive their medication. 
  • If the pharmacy is not able to deliver by the date that they require the meds, then find out what ID they will require for you to collect on someone’s behalf, and find out which pharmacy the person is with. 
  • Ask the recipient for their full name, date of birth and address.
  • Ask if the person is receiving antibiotics or just their regular monthly supply
  • Ask if the prescription contains any items that must be kept in the fridge. (Most prescription items that must be stored in the fridge can only be left out at room temperature for around 30 minutes before needing to be refrigerated again. Factor this in to your delivery time)
  • Ask if the prescription contains any items that are designated controlled drugs such as morphine, oxycodone, buprenorphine (If yes, you will need to present photo ID (driver’s licence, passport) when collecting the prescription

Collecting the prescription

·         Before you leave, wash your hands and wear gloves, and prepare the kit you need according to the Best Practice for Shopping and Delivering Groceries – Clean drop off. Here are how-to videos for correctly using gloves: Welsh and English.

  • If the pharmacy needs ID, arrange to collect the ID/ copy of the prescription from the recipient – disinfect a shopping bag and ask them to put the documents straight in to this. 
  • Provide the ID to the pharmacist and put the medication in the disinfected bag. 
  • Be sure to check that the items you are given by the pharmacy are what the person is expecting. Sometimes people are expecting antibiotics but only receive their non-urgent medication.
  • As soon as you have collected the medication, take it straight to the person, without doing other tasks en route.
  • Follow the procedures outlined in Best Practice for Shopping and Delivering Groceries – Clean drop off. 
  • Notify the area coordinator that you have completed the drop-off. 
  • Area coordinator will then phone the recipient to ensure they have received the medication they were expecting and that everything has gone okay.