Doorknocking script

You don’t need to follow this to the letter – it’s meant to be a helpful guide in case you need some guidance on what to say. 

Stand well back from the door once you’ve knocked – remember 2 metres or more. If you’re wearing a mask, remove it if someone comes to the door!

  1. Introduce yourself:

“Hi, I’m [NAME], I live on [ROAD NAME] and I’m part of our local community group that we set up to help neighbours get through the lockdown.”

  1. Have a chat about how they’re getting on:

“We’re just checking in with people on our local streets to make sure everyone’s okay, and to let you know that we’re here to help if you need us. How are you getting on?”

  1. Follow up with info on the group:

“We’re a small group of locals, helping neighbours get their shopping in, pick up prescriptions and medicine, and take care of anything else we can.”

“We can’t do care or social work, but we’re connecting people to the food bank and other help.”

“We’ve got a central phone line and email address on this flyer we’re giving out so people can get in touch when they need us.”

  1. If they need help or advice then and there:

“I’ve got a pen and paper handy – you’re welcome to tell me what you might need help with, and if it’s something we can help with I can link you up with someone in our network to help out.”

  1. If they might need support in the future, or think they might:

“We’re being careful with safety, so I can put the flyer through your door once you’ve closed it, and if you give the number on the flyer a call then one of us will pick up and help you out.”

  1. If they don’t need anything:

“I’ve got a flyer with our details on it here and I can pop it through your letterbox once you close the door, is that ok?”

Door Knocking Guidelines

  • The aim of this activity is to link up people in your community, so we recommend door knocking on your own street or a couple of streets away from your street. Don’t feel you have to door knock a street that is far from your house. 
  • It is important to prioritise your own safety when going out door knocking.  We recommend taking your phone and letting someone know where you will be going and when you expect to return. Alternatively go door knocking with a member of your household.
  • Arrange with another volunteer in your area to be a ‘buddy’. You could door knock the same street, each take one side of the street and door knock at the same time, so that if you encounter any issues there’s someone there to help (remember to maintain physical distancing). 
  • Bring a pen and paper to note down any requests or details. 
  • If you feel uncomfortable at any point, stop and get yourself out of that situation. Remember, if a certain situation makes you feel uncomfortable it is completely okay to just walk away and stop. We will put some more detailed advice on what to do if an individual doesn’t respond well to you knocking on their door below. 
  • In the event that an individual says they want help, take down their details and their request (if they are happy to share them with you). After finishing speaking with this person, communicate this information to your area coordinator – do not share any of this individual’s private details on your group whatsapp. 
  • If you take an individual’s personal details, make sure to ask them whether they are happy with you passing these details on to one of the group’s coordinators and explain that the details won’t be shared unnecessarily and will only be used for the purpose of carrying out their request. 

Doing Door Knocking:

  • Knock clearly and loudly on the door and walk back to an appropriate distance (2m or more). Ensure that you will be safe, e.g. You won’t be in the path of oncoming cars. 
  • Give the person time to come to the door, allow more time than you usually would. Try knocking again, but don’t knock more than twice. 
  • If the individual says they need help e.g. Grocery shopping, take down their details and what they need help with and report this back to your area coordinator. 
  • If the individual says no to the flyer, you can offer to read the telephone number on the flyer aloud to them, in case they might want it but might not want the flyer itself or might want it in the future. 

Tricky’ Scenarios:

  • If the individual who answers the door seems confused or upset that you are there, try to clearly and loudly explain who you are and why you are there. If after some attempts at explaining the support we offer and offering to post the flyer they still seem unhappy that you are there and don’t want any help then thank them for their time and leave. CAVEAT: if you feel unsafe when someone opens the door it is okay to leave immediately- your safety is the priority. Trust your instincts.
  •  Prior to door knocking we will provide you with the local councillor’s details and you can share these with the individual if they have any questions or issues that seem more community based (e.g. they want to know when the pothole on the road will be fixed or the bin days).
  • If an individual has any questions that you cannot answer, that’s okay! You can write their question down and offer to take their details and have one of our group contact them with an answer or a solution. It is okay to not know the answer to every question on the spot!

How to: wear gloves

If you’re out and about flyering or dropping off groceries or medicines, we strongly advise you use a pair of gloves. Here are two videos – one in Welsh (produced by Hansh over at S4C) and one in English, showing you how to put on and take of gloves safely.

This is based on advice from our fab volunteers, Angela, who (conveniently!) works at Cardiff University Hospital and has studied virology, and Rachel, who’s currently working flat out as an NHS nurse 😷

Huge thanks to those two, and all our key workers keeping us safe and well 👏


  • Wash hands prior to leaving the house
  • Before handling items (flyers, groceries etc) put on/ don gloves 
  • First clean hands with sanitiser, and remove a pair of gloves 
  • Hold glove with one hand and insert the other. When the base of your thumb reaches the cuff of the glove begin to spread fingers and insert hand into glove.
  • Pull glove cuff towards the wrist to cover as much skin as possible and secure the glove.
  • Check to make sure there are no holes or tears- if you notice any damage to glove replace with a fresh glove again checking to ensure there is no damage
  • Clean gloved hands with sanitiser and you are now ready to handle the items for distribution.
  • Remember to avoid touching your face when out delivering items.
  • Regularly clean gloved hands with sanitiser – approx. every 20mins (Also check for any damage at this time). 
  • To doff/ take off gloves safely pinch one glove at the wrist
  • Remove glove by pulling away from your body
  • Continue holding the glove you just removed in your gloved hand. Slide a few fingers of your bare hand inside the cuff of the glove you are still wearing.
  • Pulling away from your body, peel off the second glove, turning it inside out and leaving the first glove wrapped inside as you remove it.
  • Dispose the gloves safely in your bin at home and wash your hands before touching any other surfaces.

Prescription Collection and Delivery: Best Practice

These are guidelines for best practice when collecting and delivering prescription medication to someone who is self-isolating.

Note: To avoid compromising the safety of the recipient, only volunteers with advanced DBS checks will be asked by coordinators to collect and drop off the prescription.

Before you collect the prescription, the following steps should be taken.

Get in contact with the recipient, confirm who you are and how you are able to help. 

  • Ask the recipient to contact the pharmacy to find out whether they are offering deliveries – this is always the safest and most reliable way for people to receive their medication. 
  • If the pharmacy is not able to deliver by the date that they require the meds, then find out what ID they will require for you to collect on someone’s behalf, and find out which pharmacy the person is with. 
  • Ask the recipient for their full name, date of birth and address.
  • Ask if the person is receiving antibiotics or just their regular monthly supply
  • Ask if the prescription contains any items that must be kept in the fridge. (Most prescription items that must be stored in the fridge can only be left out at room temperature for around 30 minutes before needing to be refrigerated again. Factor this in to your delivery time)
  • Ask if the prescription contains any items that are designated controlled drugs such as morphine, oxycodone, buprenorphine (If yes, you will need to present photo ID (driver’s licence, passport) when collecting the prescription

Collecting the prescription

·         Before you leave, wash your hands and wear gloves, and prepare the kit you need according to the Best Practice for Shopping and Delivering Groceries – Clean drop off. Here are how-to videos for correctly using gloves: Welsh and English.

  • If the pharmacy needs ID, arrange to collect the ID/ copy of the prescription from the recipient – disinfect a shopping bag and ask them to put the documents straight in to this. 
  • Provide the ID to the pharmacist and put the medication in the disinfected bag. 
  • Be sure to check that the items you are given by the pharmacy are what the person is expecting. Sometimes people are expecting antibiotics but only receive their non-urgent medication.
  • As soon as you have collected the medication, take it straight to the person, without doing other tasks en route.
  • Follow the procedures outlined in Best Practice for Shopping and Delivering Groceries – Clean drop off. 
  • Notify the area coordinator that you have completed the drop-off. 
  • Area coordinator will then phone the recipient to ensure they have received the medication they were expecting and that everything has gone okay. 

How to: Flyer

We want to make sure that no one is left behind and that all in our community have access to support. Flyering is an essential way for us to let those who are not online know of the support our community can offer.

Research has found that covid-19 may be viable for up to 24 hours on cardboard and up to 2 days on plastic. If you’re going out flyering we strongly recommend you quarantine your flyers (keep them in a disinfected sealed bag/ container) for 48 hours before delivering them. When using gloves, make sure you are doing it correctly! Here are How-to videos for correctly using gloves in Welsh and English.

Watch the video below (helpfully created by our fab volunteer Alice) and take the following recommended measures to prevent virus spread.

********** IMPORTANT UPDATE****************HYGIENE AND SAFEGUARDING WHILE FLYERING**Attached below is the first in a series of information videos to keep you guys safe and hygienic while volunteering! This video covers hygiene and safeguarding while flyering, if you've got 10 minutes spare please give it a watch!**Welcome**- 0.00**Leafletting Protocol**- 0.22**Hygiene-** 4.03**Safeguarding-** 6.23**General email**-**Safeguarding email- **crhgmutualaidsafeguarding@gmail.comFeedback is gratefully received, alongside suggestions for free movie editing software!

Posted by Alice Holloway on Sunday, 22 March 2020
Video Index: Welcome- 0.00 Leafletting Protocol- 0.22 Hygiene- 4.03 Safeguarding- 6.23

How to: shop and drop

Here is our best practice guidance for grocery drops during the Covid-19 pandemic. Please note this is a ‘clean’ shop/drop, not a sterile one. It is not possible under the circumstances to undertake a fully sterile shop. We strongly advise you to follow these guidelines to prevent virus spread.

Essential reminders

  • Whenever possible do NOT use public transport
  • Remember to disinfect your hands and/or use a fresh set of gloves every time you use your phone. (Here are How-to videos for correctly using gloves in Welsh and English)


  • Payment via Paypal or bank transfer is ideal. If the person cannot use online payment systems, ask them if they have a trusted friend or family member who could help/ pay on their behalf.
  • If using cash, tell the recipient to avoid paper £20 notes and to disinfect the cash before giving it to you in a sealed, disinfected zip-lock bag. Ask them to wipe down any notes with disinfectant or (very) diluted bleach and to rinse coins in warm water to which disinfectant/ a small quantity of bleach has been added.
  • You will need to quarantine any cash you receive (leaving in a sealed zip-lock bag in a disinfected area) for 48 hours following the grocery drop.
  • Disinfect/ wash your hands thoroughly in warm water with soap for 20 seconds after handling any cash – do not touch your face with your hands until you have done so.

Before you shop

  1. Get in contact with the recipient, confirm who you are and what they would like help with. Ask them what items they want, with as much specific detail as possible (e.g. brown or white bread).
  2. Ask for a delivery address.  
  3. Tell the recipient how the drop-off system will work (see below)
  4. Explain that the recipient can pay through Paypal, or by leaving cash in the place where the groceries will be dropped.

Clean shopping – if going straight from the shop to the recipient’s house. See further below for details of disinfecting at another location.

  1. Before you go to the shops, wash your hands in warm water and soap for at least 20 seconds
  2. Disinfect 2 shopping bags with disinfectant wipes – inside and out – and place one inside the other, using the wipe to avoid hand contact. Place an extra disinfected weight at the bottom of the outer bag (so the inner one can be pulled out easily).
  3. Shop for the items. Take care to stay away from other shoppers and touch as few things as possible.
  4. After you pay, wipe down each item and place them into the inner bag one at a time, making sure they only touch the inside of the inner bag once they are disinfected.
  5. Once all shopping is in there, close the inner bag as best you can while still holding the wipe (so you don’t make hand contact with the inner bag).
  6. Contact the person with an ETA when you are on your way.

Clean drop-off

  1. As you approach the recipient’s house, call/text/etc them to open the door. When using gloves, do this before you put on (fresh) gloves, so that you don’t risk contaminating the gloves with any virus that may be on your phone. If they live in a block of flats or other building with a communal entrance accessed by a buzzer, call/text and ask them to buzz you in, rather than pressing the button.
  2.  Ask the recipient to back away from the door at least two meters, and put your bag on the floor immediately inside the doorway. Do not step through the door.
  3. Fold out the outer bag so the recipient doesn’t have to touch it. Don’t touch the inner bag.
  4. Back away two meters, let them get the items by picking up the inner bag and lifting it out of the outer bag and do not get closer than two meters. (Feel free to shout greetings! But don’t hug/hand off items in person/etc.)
  5. If picking up cash at this stage, do NOT take hand-to-hand payments. Pick the cash up wearing gloves and with sanitised hand. Ideally the cash will be in a sanitised zip-lock bag.
  6. When you get back, wash your hands and disinfect items you have used.
  7.  Well done!

Disinfecting the shopped goods at another location (eg. at home)

  1. Wash your hands and put on gloves. Then disinfect (can use diluted bleach) a surface in your house, having a “clean” and “dirty” area.
  2. You then put everything (2x carrier bags – or more if it’s a lot of items – and shopping) onto the dirty side. 
  3. Disinfect each carrier bag one at a time – inside and out and place in the “clean” area to dry.
  4. Once dry, place one bag inside the other.
  5. Place an extra disinfected weight at the bottom of the outer bag (so the inner one can be pulled out easily).
  6. Wipe each item of food thoroughly with disinfectant (all food must be in sealed packaging) and place into the inner bag one at a time – DO NOT PLACE THEM DOWN BEFORE PUTTING IN THE BAG.
  7. Using your disinfected wipe or cloth, close the inner bag (can just fold over) to protect the contents inside from the air.
  8. You can now take your gloves off and can carry the shopping via the outer bag handles.

This process has been developed in consultation with healthcare professionals, including an NHS nurse and a virologist. If you have any comments or additions to the process (that are backed by reputable sources) then please get in touch – we’re always keen to improve our methods in line with new information.